Returns and Exchanges
Returns and Exchanges
At Rolo, your satisfaction is our priority. If you're unhappy with your purchase for any reason, we're here to help. Please review the following guidelines for returns and exchanges:
How to Initiate a Return or Exchange:
To start a return or exchange, please email us at support@rolo.com with your order number, the items you'd like to return or exchange, and the reason for the return. Our team will assist you with the next steps.
Important Information:
- Return and Exchange Policy: Returns and exchanges must be requested within 30 days of receiving your order. All returns are subject to our discretion, and we reserve the right to refuse any return to prevent abuse that could impact costs for all customers.
- Shipping Fees: Customers are responsible for their own shipping fees when returning or exchanging items. Unfortunately, we cannot cover return shipping costs as a small business. If you opt for a refund, we can provide it to your original payment method or as store credit.
- Exclusions: Please note that undergarments, swimwear, and personalized or customized items cannot be returned. Additionally, gift cards are non-returnable.
- Damaged or Defective Items: If your order arrives damaged or with any defects, please contact us within 7 days of the delivered date, and we’ll make it right.
Shipping Offer:
We offer free ground shipping in the continental United States on orders of $75 or more.
Need Assistance?
Rolo is committed to providing top-notch customer service. If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@rolo.com.