Returns and Exchanges
Returns and Exchanges
At Rolo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made the returns and exchanges process as easy as possible. Please follow these simple steps:
At Rolo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made the returns and exchanges process as easy as possible. Please follow these simple steps:
- Initiate Your Return or Exchange: Visit our returns portal located under the "Contact Us" menu on our website. Enter your order number and email address to start the process. Follow the instructions and select the items you want to return or exchange. If you encounter any issues or have questions, please reach out to us at support@rolo.com.
- Receive a Prepaid Shipping Label: Once your request is approved, you will receive a confirmation email with shipping guidelines and a prepaid shipping label. This ensures that your return or exchange is hassle-free and convenient.
- For Exchanges: If you’re looking to exchange an item, simply include the item you want to exchange in your package. Once we receive the exchanged item, we’ll process your new order and send it out to you. We want you to enjoy your Rolo products to the fullest!
- For Returns: For returns, pack the item securely in the original packaging or a suitable alternative and attach the provided prepaid shipping label. Please ensure that the item is in its original, unused condition. Once we receive your return, we will initiate a refund within 5-7 business days.
Important Information:
- Returns and exchanges must be requested within 30 days of receiving your order.
- If your order arrives damaged or with any defects, please contact us within 7 days of the delivered date, and we’ll make it right.
- Returns and exchanges are only available for items purchased directly from our website. If you purchased a Rolo product from a third-party retailer, please contact them for assistance.
- Personalized or customized items may not be eligible for returns or exchanges. We’ll inform you of any such exceptions when you contact us.
- The following items cannot be returned: gift cards.
Refund Options:
- Refunds will be issued to the original payment method.
Refund Processing: Once your returned item is received and inspected, you will be notified via email about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 working days after approval.
Rolo is committed to providing top-notch customer service, and we aim to make the return and exchange process smooth and hassle-free. If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@rolo.com.
Thank you for choosing Rolo for your shopping needs, and we look forward to serving you again in the future!